Refund Policy

1.1. 14-Day Refund Window: Within 14 days from the date of your first Pro subscription payment, you can apply for a full refund.

1.2. Exceptions: The following situations are not eligible for the 14-day unconditional refund:

• You have used more than 10% of the free quota (i.e., more than 300 characters of speech synthesis)
• You have violated our Terms of Service
• You obtained the service through fraud or abuse

2.1. Creem Customer Portal: You can apply for a refund through the Creem customer portal. After logging in, find the relevant order in the Subscription or Billing section and submit a refund request.

2.2. Contact Support: If you cannot apply through the customer portal or encounter technical issues, please contact us via email: 378362065@qq.com, and provide the following information:

• The email address you used when registering
• Subscription date
• Reason for refund

2.3. Processing Time: We will review your refund request within 3 business days. After approval, the refund will be returned to your original payment account within 5-10 business days.

3.1. Processor: All refunds are processed by the Creem payment platform. Creem, as the Merchant of Record, is responsible for the specific execution of refunds.

3.2. Refund Method: Refunds will be returned to your original payment method. If the original payment method is unavailable, we will discuss other refund methods with you.

3.3. Tax Handling: Creem will handle tax matters related to refunds in accordance with applicable laws.

4.1. Voluntary Cancellation: If you voluntarily cancel your subscription, the cancellation will take effect at the end of the current billing period. During this period, you can still use Pro benefits. No prorated refunds are provided after cancellation, unless you meet the above 14-day refund conditions.

4.2. Cancellation by Us: If we cancel your subscription due to your violation of the Terms of Service, we do not provide refunds.

If service interruption is caused by force majeure events (such as natural disasters, war, government actions, cyberattacks, etc.), we do not bear refund responsibility.

We reserve the right to modify this refund policy at any time. Significant changes will be notified via email or notice posted on the platform.

If you have any questions, please contact us: 378362065@qq.com